At Beanstalk/LEMCO we abide by the following Guiding Principles:
- We are committed to maintaining Customer privacy and confidentiality.
- All legal processes are carefully reviewed. Beanstalk/LEMCO rejects or challenges any requests that have no legal basis or are unclear, overbroad, or otherwise inappropriate.
- Unless prohibited by law, Beanstalk/LEMCO notifies a customer when it receives a request for that customer’s data, including a government request.
- Beanstalk/LEMCO construes the legal process as narrowly as possible.
- Wherever possible we encourage Customers and third parties to obtain relevant data without our intervention. We strongly believe that any government agency seeking access to customer data should address its request directly with that customer, where possible.
How does Beanstalk/LEMCO handle requests from government and law enforcement?
Beanstalk/LEMCO is an online platform as described in our Privacy Policy and Terms of Service. If we receive valid legal process from a government or law enforcement entity, we may have an obligation to produce user data in accordance with applicable laws. All requests by law enforcement and government entities (including international government and law enforcement entities) may be sent to our legal process email alias: legalprocess@experiencebeanstalk.com
What information does Beanstalk/LEMCO need to process my request?
In addition to all requisite and applicable legal requirements, all legal process requests should include the following information: (a) the government entity or law enforcement agency, (b) the relevant criminal or civil matter, and (c) identifying information about the Beanstalk/LEMCO workspace, including the relevant Customer and User names, date range, the Beanstalk/LEMCO workspace URL (experiencebeanstalk.com), and the type of data sought. The request must also come from a government issued email account and include full contact information for the requesting officer.
What happens when Beanstalk/LEMCO receives a law enforcement request?
We carefully review all requests for legal sufficiency and with an eye toward user privacy. Beanstalk/LEMCO may reject or challenge any requests that are unclear, overbroad or inappropriate.
Do you assist law enforcement and government authorities in conducting surveillance of communications?
Beanstalk/LEMCO does not conduct real-time surveillance of customers, nor do we voluntarily provide governments with access to any data about users for surveillance purposes.
Requests for Customer Data by Legal Authority
Beanstalk/LEMCO is committed to the importance of trust and transparency for the benefit of our Customers. Except as expressly permitted by the Contract or as described in this policy, Beanstalk/LEMCO will only disclose Customer Data in response to valid legal process. Beanstalk/LEMCO requires a search warrant issued by a court of competent jurisdiction or the equivalent legal process in the applicable jurisdiction to disclose the contents of Customer Data. Beanstalk/LEMCO does not voluntarily disclose any data to governmental entities unless (a) there is an emergency involving imminent danger of death or serious physical injury to any person, or (b) to prevent harm to the Services or Customers. Beanstalk/LEMCO also does not voluntarily provide governments with access to any data about users for surveillance purposes.
- All requests by governmental entities or parties involved in litigation seeking content data associated with Customers who are under contract with Beanstalk/LEMCO Technologies, LLC, a U.S. company, should be sent to legalprocess@experiencebeanstalk.com.
- All requests by governmental entities or parties involved in litigation seeking content data associated with Customers who are under contract with Beanstalk/LEMCO Technologies
- All requests should include the following information: (a) the requesting party, (b) the relevant criminal or civil matter, and (c) a description of the specific Customer Data being requested, including the relevant Customer’s name and relevant Authorized User’s name (if applicable), Beanstalk/LEMCO workspace url, and type of data sought.
Requests should be prepared and served in accordance with applicable law.
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